Shipping & Returns


We ship Expedited Parcel with Canada Post across Canada from Victoria, BC.

Free Shipping is available on orders over $199 in Canada (except large/bulky items and remote locations may incur an additional charge).

Shipping within BC is $9.99

Shipping Outside BC is $13.99

Shipping times are generally 3-10 business days. Special Order items such as furniture or high chairs can take up to 6 weeks.

Shipping charges to remote areas may incur an additional surcharge. Large/bulky items may also incur additional shipping charges  

Xpresspost is available upon request at your cost  we can provide a quote for you after you’ve placed your order. Please use the comment box at check out to indicate you’d like an xpresspost quote.

Shipping to USA: $24.99 Due to Geofencing rules, we cannot ship Grimms or Grapat outside of Canada  

If you’re local to Victoria, we do offer free local delivery within 15 mins of the store. 

Delivery minimums by area:

$50 before tax for Fairfield, Oak Bay, James Bay, Uplands, Fernwood, Hillside/Quadra, Oaklands (within 5-10 mins of shop). We deliver to these areas daily (except Sundays)

$75 before tax minimum required - Gordon Head, Cadboro Bay, Esquimalt, Cedar Hill, Maplewood, High Quadra, Braefoot (15 mins from shop) We deliver to these areas every few days. 

$100 before tax minimum required - Royal Oak, Glanford, Broadmead (max 20 mins from shop) We deliver to these areas once or twice a week depending on demand. 

Apartment/Condo deliveries: We are not entering buildings or using buzzers right now to minimize the amount of touching and contact with people; however, we will call upon arrival and leave your parcel at the lobby door for pick up. Please email us if you require a delivery time window.


Please call and ask if you’re not sure if we deliver to your area 250-294-8978. We do not deliver to Langford or Colwood - please select pick up or utilize our Canada Post shipping.


We accept products in as new condition with all tags attached for store credit or exchange within 30 days of purchase. Your receipt is required. Final sale items include cloth diapers, skin care, teething items, special order items, underwear, bathing suits, nursing bras and accessories, helmets and menstrual products.

Please contact us, before shipping any items to us for an exchange or store credit. The customer is responsible for return shipping charges.