Abby Sprouts Return and Exchange Policy
We strive to choose the best quality, earth friendly products on the market and test them out on our kids, family and friends.
- No Refunds; Exchange or Store Credit Only when approved.
- In Store and Online Purchases are exchange or store credit only within 30 days of purchase. (Please see our list of final sale items).
- Orders are eligible for exchange only within 14 days of receiving your order. Any shipping and delivery fees will be deducted from your Abby Sprouts Credit. If free shipping applied to your order within Canada, actual shipping charges will be deducted from your Abby Sprouts Credit.
- If you wish to return any product(s) by mail please contact us for a return authorization prior to shipping your order back to us. You, the customer, will be responsible for the return shipping charges.
- If you wish to return your product locally, please come into the store with your receipt or the last name on the online order
- Due to the intimate nature of cloth diapers, swim diapers, breast pumps, mattresses, nursing pillows, nursing pads, nursing bras, and hats we are unable to accept any return or exchange on these items. These are a final sale purchase.
- Special Order Items are final sale including strollers, furniture, high chairs and other larger gear items.
- All items must be UNOPENED in their original packaging. Receipt is helpful but not necessary if we can track your order in our reward system. If your receipt # does not match our records we will be unable to accept any return or exchange on your products.
- Refunds will not be provided until the product is received, unopened in new, unused, unworn condition with original packaging and tags.
- Refunds will not be issue for items sent letter mail that have not arrived as it's the customer's choice to accept the risk when choosing this economical shipping method
Thank you for Shopping at Abby Sprouts!